This Refund Policy explains when Global Institute of Professional Studies (“GIPS”) offers refunds for certifications and training purchased through leadership.co.ke and our LMS. We want you to enrol with confidence and handle every request fairly and promptly.
7-Day Satisfaction Window
If you are not satisfied, you may request a full refund within 7 days of enrolment — provided you have not completed more than the first module or accessed the final examination. Full conditions below.
1. Our Commitment
We stand behind the quality of our certifications. If something has gone wrong, a duplicate charge, a technical issue that prevented access, or genuine dissatisfaction within the eligibility window we will make it right.
2. Eligibility for a Refund
You may be eligible for a full refund if you request it within 7 calendar days of enrolment and you have not:
- completed more than the first module;
- started or accessed the final examination; or
- been issued a certificate.
Such refunds are returned to your original payment method.
Automatic full refunds
Regardless of the window above, we always refund:
- duplicate or accidental payments;
- charges where access was never delivered due to a fault on our side that could not be resolved;
- payments made in clear error that you report promptly.
3. Non-Refundable Situations
To protect the integrity of our credentials, refunds are not available where:
- more than 7 days have passed;
- you have completed more than the first module;
- you have accessed or attempted the final examination;
- a certificate has been issued; or
- the request arises from a breach of our Terms of Use, including academic dishonesty.
Promotional or heavily discounted enrolments may be designated non-refundable where clearly indicated at purchase.
4. Corporate and Group Enrolments
Refunds for corporate, group or in-house training are governed by the specific written agreement or proposal signed with the client. Where no specific term applies, the standard 7-day window applies per seat for seats not yet activated.
5. How to Request a Refund
Email admissions@gipsinternational.com from the address used at enrolment, with the subject line “Refund Request,” and include:
- your full name;
- the certification;
- your payment reference;
- the enrolment date;
- a brief reason.
6. Processing Time
We aim to review every request within 5 business days. Approved refunds are processed to your original payment method; the time to appear depends on your bank, card issuer or mobile-money provider — typically 5 to 14 business days after approval.
7. Currency and Fees
Refunds are issued in the original currency of payment. Where a processor or bank levies non-recoverable transaction fees, these may be deducted; we will tell you in advance if this applies.
8. Changes to This Policy
We may update this Refund Policy from time to time. The version in effect at the time of your enrolment governs your purchase.
Questions?
Global Institute of Professional Studies